Returns & Exchanges
At Wield VR, we stand by the quality of our immersion gear and offer a 30-day satisfaction guarantee for all hardware. If your haptic feedback or controller mounts don't meet your expectations, we provide a streamlined return process for a full refund or exchange.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and a brief reason for the return to receive a Return Merchandise Authorization (RMA).
Prepare Your Gear
Carefully pack the electronics and accessories in their original packaging, ensuring all cables, mounts, and manuals are included to avoid restocking fees.
Ship the Package
Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Inspection and Refund
Once our technicians verify the condition of the hardware, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing